Ernakulam SSA Organization Services Phone Facilities VAS
 

 
  Ernakulam SSA

Ernakulam SSA comprises of 163 Exchanges with equipped capacity of 2.8 Lakhs lines and working connections exceeding 2.45 Lakhs. We have provided 23320 new lines so far during the current financial year. In the current year we have installed modern state of art technology Exchanges replacing the old type switching systems.

Ernakulam Telecom has introduced Internet services in all Exchanges in the SSA. ISDN ( Integrated Services Digital Network ) which permits transmission of high speed data, voice and video using existing Telephone Network through digital phone is available in Exchanges.
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  Ernakulam SSA Organization


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  BSNL Services

BSNL offers the following services to our customers.

*   TELEPHONE
 
  Wireline
  Wireless ( Using CDMA )
 
*   TELEX
 
  Telex Exchanges - 1
  Telex Capacity - 150
  Telex Connection - 21
 
*   TELEGRAPH SERVICES
 
  CTO - 1
  DTO - 2
  Combined Offices - 146
  Telecom Centres - 11
  Internet PCOs - 4
 
*   ISDN
 
*   INTERNET
 
*   IN SERVICES
 
  ITC  
  Freephone etc.  
 
*   LEASED CIRCUITS
 
*   CELLULAR MOBILE CONNECTION
 
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  Phone Plus Facilities

Call Waiting
It provides you a second telephone free of charge.!!! You can attend a second call when you are already engaged in conversation. This way, you will not miss another urgent business call.Use CALL WAITING.
Call Forwarding.
While you are away from your place, you can forward your incoming calls to any other telephone number ( Within Ernakulam District )
Morning Alarm.
Wake up call at your finger tips !!! This facility alerts you at any time through out the day whenever you want.
CLIP
It displays the identity of the caller even before answering. It gives record of the incoming calls when you could not attend them. It gives opportunity to selectively attend the calls.
Dynamic STD Locking
This is an electronic password to lock your telephone. Different passwords are to be used for different type of exchanges.
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  Value Added Services

*   ISDN ( INTEGRATED SERVICE DIGITAL NETWORK ) SERVICE

An ISDN customer can establish two simultaneous independant calls on existing pair of wires of the telephone lines ( Basic Rate ISDN ) where as only one call is possible at present on the analog line/telephone connections . The two simultaneous calls in ISDN can be of any type like speech , data , image etc . Call setup time for calls between two ISDN subsecribers is very short , of the order of 1 to 2 seconds . ISDN also supports a whole new set of additional facilities called supplementary services such as CLIP , CLIR , AOC , MSN & Portability , CFB ,CFNR ,CFU , CH & CUG .

A Rent Free ISDN Connection will be given to any customers / firm who has two telephone lines in own name and has an average monthly bill in excess of Rs.10,000 / - for the two lines taken together . For popularizing ISDN , the rates have been considerably reduced . High speed Internet connection is also offered to ISDN customers .

*   INTERNET ( SANCHARNET )

Internet access is available from all Exchanges of the Ernakulam SSA on local call basis.Dial up Internet access on ISDN ( high speed ) is also introduced.

*   LEASED CIRCUITS

   Leased Circuit    Private Data Network    Closed User Group

A leased circuit is a dedicated link provided between two fixed locations for exclusive use of the customer.A leased circuit may be speech circuit , a data circuit , a telegraph circuit or for Internet . Approval may be obtained in advance for specific use .MLLN ( network ) is planned .
More than one local or long distance leased circuit cenverging on a location such that data from one leased circuit can be transferred automatically to another leased circuit for the same subscriber . Leased circuits can be used by more than one legalentity if they form closed User Group . Prior permission of BSNL is required .                                                                                        


*   IN SERVICES

IN stands for intelligent Network . Six services have been planned . These are Free Phone , Premium Rate , India Telephone Card , virtual Private Network , Universal number and Televoting. BSNL Ernakulam now offers the following two services .
   Free Phone Service ( FPH )    Internet Telephone Card

Any user in the telephone network can call the FPH subscriber free of charge . All the charges are levied on the service subscriber (one who subscribed for the service and recieves the calls ) . .
Internet Telephone Card is available in denominations of Rs.210/- and Rs.525/- . This service allows a user to make calls to foreign countries through webphone at cheaper rates .
 
   India Telephone Cards ( ITC )
 
ITC is available in denominations of Rs.105/- and Rs.210/- and Rs.525/- ( Higher denomination on demand ) . This service allows a user to make a call from any telephone to any destination through intelligent network . The call charges are debited to the user accounts and no charges are levied to the calling telephone number . The advantage in this service is that the subscriber need not to be a telephone subscriber and need not carry cash for making calls . These cards are available at Customer Service Centres , Bill payment counter , Telegraph Offices , Telecom Centres , Commercial offices and through marketing agents all over the SSA . Sale of IT cards through selected post offices is also being arranged .

The SSA has opened a large number of IN PCOs at various locations such as Telephone Exchange premises , Telegraph and Telecom Offices and public places like Railway stations , Busstands , Hospitals etc . We are also on the look out for enterprising more agents for the sale of IT cards .
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